Termini e condizioni del servizio

Last Updated: March 21, 2025

1. Introduction

Welcome to 7sim (the “Service”). These Terms of Service (“ToS”) govern your use of our website located at www.get7sim.com (the “Website”) and our mobile application (the “App”). By accessing or using the Service—whether through the Website, the App, or any other platform—you agree to be bound by these ToS. If you do not agree with these terms, please do not use the Service.

The Service is owned and operated by get7sim.com (“we,” “us,” or “our”). These ToS apply to all users, including those who access the Service via the Website or download the App from the Apple App Store or Google Play Store.

2. Services

7sim provides travel eSIMs, which are digital SIM cards that allow users to access mobile data plans in multiple countries without requiring a physical SIM card. Our Service is designed for travellers seeking affordable, convenient connectivity abroad, helping you avoid high roaming fees and stay connected seamlessly.

Key Features

  • Purchase and manage eSIM data plans for over 150 destinations worldwide.
  • Activate eSIMs directly through the Website or App using a QR code or manual setup.
  • Use the App as a mobile interface for managing your travel eSIMs on the go.

App-Specific Terms

  • The App is available on the Apple App Store and Google Play Store and provides the same functionality as the Website, with added convenience.
  • In-app purchases and subscriptions are subject to the terms of the respective app store.

3. User Eligibility

To use the Service, you must:

  • Be at least 18 years old or have the consent of a parent or legal guardian.
  • Own or control a device compatible with eSIM technology (e.g., most modern smartphones or tablets).
  • Provide accurate and complete information when registering or purchasing an eSIM plan.

We may suspend or terminate your access if you fail to meet these requirements.

4. Account Registration

Certain features, such as purchasing or managing eSIM plans, require an account. When creating and using your account, you agree to:

  • Provide accurate, current, and complete information.
  • Keep your account credentials (e.g., username and password) secure and confidential.
  • Accept responsibility for all activities under your account.
  • Notify us immediately at hello@get7sim.com if you suspect unauthorized access.

5. Privacy

We value your privacy. Our Privacy Policy, available on the Website and in the App, details how we collect, use, and protect your personal information. By using the Service, you agree to the practices described therein.

Highlights

  • We collect data necessary to deliver the Service, such as account details, payment information, and device data.
  • We do not share your personal information with third parties without your consent, except as needed for the Service (e.g., payment processing) or as required by law.
  • You may access, update, or delete your data, subject to applicable laws.

These practices comply with Apple App Store and Google Play Store guidelines, ensuring transparency and user control over personal data.

6. Payments and Subscriptions

We offer various eSIM plans, including one-time data packages and recurring subscriptions.

Payment Terms

  • Payments are processed securely via third-party gateways (on the Website) or through the app stores (in the App).
  • Subscriptions auto-renew (e.g., monthly or annually) until canceled via your account settings or the app store’s subscription tools.
  • Cancellation takes effect at the end of the current billing cycle.
  • Refunds are governed by our Refund Policy on the Website and App. Generally, no refunds are issued for activated or partially used plans unless required by law.

For in-app transactions, the billing and refund policies of the Apple App Store or Google Play Store apply.

7. eSIM Activation and Usage

  • Activation: After purchase, you’ll receive a QR code or instructions to activate your eSIM via email or the App. Activation typically takes 2-3 minutes.
  • Compatibility: You must ensure your device supports eSIM technology. We are not responsible for compatibility issues.
  • Data Usage: Plans provide mobile data in specified regions. Some may include voice or SMS, as noted in the plan details.
  • Fair Usage Policy: “Unlimited” plans may have reasonable usage limits to prevent abuse. Details on throttling or restrictions are provided in the plan description.

8. Prohibited Conduct

You agree not to:

  • Use the Service for illegal or unauthorized purposes.
  • Disrupt or interfere with the Service’s security or performance.
  • Resell or redistribute eSIM plans without our written consent.
  • Violate third-party rights or applicable laws.

We may suspend or terminate your access for violations.

9. Intellectual Property

All content, logos, and trademarks on the Service are owned by 7sim or its licensors. You receive a limited, non-exclusive license to use the Service for personal purposes. Copying, modifying, or distributing our content without permission is prohibited.

10. Disclaimers

The Service is provided “as is” without warranties. We do not guarantee:

  • Uninterrupted or error-free operation.
  • Consistent network coverage or speeds, which depend on local providers.
  • Compatibility with all devices.

Your use is at your own risk.

11. Limitation of Liability

To the extent permitted by law, 7sim is not liable for indirect, incidental, or consequential damages (e.g., data loss or lost profits) arising from your use of the Service.

12. Governing Law

These ToS are governed by the laws of United Kingdom, excluding conflict of law rules.

13. Changes to Terms

We may update these ToS to reflect changes in our Service or legal requirements. Updates will be posted on the Website and App, and continued use signifies acceptance.

14. Contact Us

For questions or support, reach us at: